Notice of Title VI Program and Complaint Procedures

The goal of Reliable Transit is to provide safe and reliable transportation services to individuals utilizing Medicaid, Medicaid Waiver, or private pay. Our service enables Medicaid Waiver recipients to get to and from work worry-free, timely and reliably.

We also provide transport services for traditional Medicaid recipients to and from medical related appointments, not only in the Muncie area but to longer distance destinations such as Indianapolis, Fort Wayne, Richmond, and other locations in East Central Indiana.

Service Details
Reliable Transit provides door to door transportation services to destinations including work and medical related appointments in East Central Indiana and longer distances per request and review. Qualified drivers and staff provide safe, dependable and friendly transit services. Our drivers are specifically trained to meet the needs of the individuals through extensive and on-going training. Services can be established as regularly scheduled routine trips or periodic on-demand requests per the individual.

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Scheduling Trips

All Medicaid funded, Non-Emergency Medical Transportation rides should be scheduled through Southeastrans at (855) 325-7586 from 8:00 am – 6:00 pm.  Please have your Medicaid number available when requesting a trip.

All other rides rides may be secured through a simple phone call to our office at (765) 587-5251. Regular business hours are Monday through Friday 7:00am to 5:00pm. Other hours of service may be available upon request.

Services may be paid through a Medicaid Waiver, traditional Medicaid or by private pay. (The current Medicaid rates will apply for private pay services). Trips must be scheduled through the dispatch office 48 hours in advance. You will receive confirmation immediately. Please note that a message left on the voicemail system does not guarantee your trip is scheduled, and Reliable Transit has the right to deny requests due to vehicle availability, Medicaid eligibility, or for requested destinations exceeding available resources.

Accommodations

  • Service animals are permitted.
  • Wheelchair accessible transportation is available. The rider must inform the scheduler of the need for wheelchair accessible transportation at the time of scheduling the ride.
  • Portable oxygen tanks are permitted on all vehicles. It will be the responsibility of the rider to ensure these are properly secured.
  • Riders 17 years old and younger must be accompanied by an adult.

If interested in learning more about Reliable Transit, please contact:

Michael Whitlock
Vice President of Business Operations
(765) 284-4166
mwhitlock@hillcroft.org